Starting at $1.33/day
Starting at $1.49/day
Starting at $3.67/day
Starting at $0.99/day
At Waterdoctor, we understand that life can be unpredictable and that our customers may need to cancel their subscription at any time. We want our customers to feel confident in their decision to choose Waterdoctor, which is why we offer a flexible cancellation policy.
To cancel your subscription plan, give us a call or email and we’ll schedule a day and time for uninstallation. Your service will end at the end of the current monthly billing cycle.
Customers enrolled in a monthly subscription plan can cancel at any time, with no penalty or additional fees.
Customers enrolled in a yearly or 3-year subscription plan can also cancel at any time.
But if the cancellation occurs before the end of the committed term, the customer will be charged for the remaining balance of their plan as if they had been enrolled in a monthly plan at the full rate.
Example ScenarioIf a customer has been enrolled in a 3-year plan for 12 months and has a discounted monthly rate of $30, they would have paid a total of $360. If they decide to cancel, they will be charged the remaining balance as if they had been enrolled in a monthly plan at the full rate of $50 per month. This means they would owe an additional $240, for a total of $600.
Sure you can! As long as you move within our serviceable area, we'll move your filtration unit to your new home or workplace at your requested date.
You can sign in by going to our customer portal. You'll be asked to provide the email address that you used to register for an account with Waterdoctor. We'll send you a one-time passcode to your email to which you can use to verify and access your customer portal.
You can do so by signing in to your customer portal. Under "Invoice History" click on any invoice to see the details. There, you'll see a button to "Download Invoice" and "Download receipt".
You can do so by signing in to your customer portal. Under "Billing and Shipping Information" you can update your information.
You can do so by signing in to your customer portal. Under "Payment Method" you can add or edit your payment info.
All customers are opted into auto payment by default. In the case where your payment didn't go through, Stripe, our partnered billing provider, will re-attempt the payment or request you a different payment method through your email. We also have alternative payment methods such as ACH Debit, where we withdraw funds directly from your Checking account.
Unfortunately, no. However, sometimes our customers may be in circumstances where the only form of payment is limited to paper checks or cash. In those rare cases, we'll try our best to accommodate. Please feel free to reach out to us at support@waterdoctorusa.com or 201-945-4550.
.svg)
