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Frequently asked questions

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How does your subscription service work?

Think Netflix subscription, but for drinking water.

Unlike other water services where you are locked into a 3, 5, or 6 year contract with a hefty penalty fee for early cancellation, we give our customers the freedom to cancel anytime and switch between subscriptions across our family of products.

When you decide to subscribe to WaterDoctor, we’ll schedule a day and time to visit your home or office to install your new water filtration system.

Our subscription service was designed so that you can get uninterrupted flow of the cleanest drinking water without any of the headaches that come with maintaining your system. When we say worry-free service, we really mean it! Just sit back and drink, we’ll take care of the rest.

Where can I find more information about my water?

For a free water report, we highly recommend you visit here to get a detailed breakdown of the water in your city. EWG is a nonprofit organization that specializes in research and advocacy in drinking water pollutants, among others.

If you are interested in buying a water test kit to find information about the contents of your tap water or your water from an existing filtration unit, reach out to us for a lab-certified test kit by SimpleLab, and get 15% off of your purchase.

Does your water have any minerals?

Fact: your water is still perfectly safe to drink without the minerals.

If you still wish to mineralize your water, we’ll add a mineral cartridge to your system so that your water is boosted with healthy minerals.

I have a granite/marble countertop with no available hole for the spout.

In the case where you don’t have an available hole for your spout, we recommend three options:

Option 1. One of our Water Doctors can drill a hole for a fee depending on the material, as long as you get permission from your landlord.

Option 2. Connect your Purone filtration system to the water/ice dispenser in your refrigerator.

Option 3. Subscribe to one of our water coolers to dispense clean water directly from our countertop or freestanding cooler unit.

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(201) 945-4550